At Glim, we strive to provide the best shopping experience for our valued customers. If you are not completely satisfied with your purchase, we offer a hassle-free returns process. Please carefully read and understand our Returns Policy outlined below.
1. Returns Eligibility
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Items must be returned within 15 days from the date of delivery.
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Returns are subject to approval after your request has been reviewed.
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T-shirts must be unworn and unwashed when returns are requested due to incorrect size or color.
2. Book a Return
To initiate a return, please follow these steps:
a. Contact our customer support team at info@glimclothing.co.za within 15 days of receiving your order.
b. Provide your order number, the item(s) you wish to return, and the reason for the return.
c. If the reason for the return is justified, our customer support team will book a return on your behalf.
3. Shipping and Handling
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If the reason for the return is justified, we will cover the shipping costs for the return.
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We will provide a prepaid shipping label or arrange for a courier to collect the return from your location.
4. Inspection and Processing
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Once we receive your returned item, our team will inspect it to ensure it meets the eligibility criteria.
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If the return is approved, we will process the refund for the product’s purchase price to the original payment method within 3 business days.
5. Refund Exclusions
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Shipping and handling charges from the original purchase are non-refundable.
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If the return does not meet the eligibility criteria, the item will be sent back to you and no refund will be issued.
6. Exchange Policy
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We currently do not offer direct exchanges. If you need a different size, color, or style, please return the unwanted item following our returns process and place a new order for the desired item.
7. Damaged or Defective Items
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If you receive a damaged or defective item, please contact us immediately with a description and images of the issue. We will arrange a replacement or refund as applicable and cover the shipping costs in such cases.
8. Cancellations
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Order cancellations are only possible if the order has not yet been shipped. Please contact us as soon as possible to inquire about cancellation.
By shopping with Glim, you agree to abide by this Returns Policy.
If you have any questions or need further assistance, please do not hesitate to contact our friendly customer support team.
Thank you for choosing Glim. We appreciate your business.
Glim Team
info@glimclothing.co.za